Refund policy

Eligibility

Full‑price items may be returned within 14 days of receipt.

Items must be unworn, in original condition and packaging, with proof of purchase.

Earrings and bespoke/custom pieces are generally not eligible for change‑of‑mind returns unless required by law.

Exchanges and credit notes

If your piece isn’t quite right, you’re welcome to exchange it for another item or a credit note.  Please email info@greenwichleroy.com with your order number and a brief note about the reason for exchange.

Returned pieces must be in original condition, unworn and unwashed, with their purchase receipt and original packaging.

Faulty items
If you believe your item is faulty, contact us promptly with photos and your order details. We will assess the issue in line with Australian Consumer Law and offer repair, replacement or refund where required.